rates policies Faq

Please note that we do not have a receptionist at this time.

For your convenience, we offer an online appointment booking system that allows you to schedule your sessions at your ease and pace.

ONLINE BOOKING HERE

Please TEXT/ WHATS APP HERE for time-sensitive communication.

Text/Whats App messages are responded to in between appointments.

Email returns and Callbacks: are at the end of each business day.

We understand that you may require additional information or have inquiries regarding our services.

Please EMAIL HERE

If you prefer a callback, kindly mention it in your message along with a suitable contact number. You can reach us via email. Email Here

To reach us by phone here.

We appreciate your understanding and cooperation.

Rest assured that your communication is of utmost importance to us, and we strive to reply as swiftly as possible -during our business hours.

Now located in Little Shuswap Physiotherapy at 737 Sicamous Ave Chase

Kamloops - 395- 546 St Paul St

CHASE AND KAMLOOPS:

If the main entrance is locked/closed when you arrive, someone will meet you at the door to let you in.

Sunpeaks:

It is with a heavy heart that I have had to make the difficult decision to close my Sunpeaks office permanently. I would like to extend my heartfelt gratitude to all my wonderful clients and patients—both locals and visitors to the resort—for your unwavering kindness and support.

WHAT TO EXPECT for Registered Massage Therapy: Treatment times include completing a health history (if not already completed in advance),

1. Health history review or update

2. all evaluations and assessments or (reassessments as needed)

3. treatment plan focused on your needs and goals.

• review of the treatment plan

• discussion, including risks, and benefits, alternatives, patient questions consent- to move forward with treatment

4. Hands-on massage/ manual therapy

5. Patient education, home care & functional exercise/rehab

6. Referrals to other health care professionals as needed

As per guidelines set by the College of Complementary Health Professionals of BC. (CMTBC)

All treatments including Prenatal and Lymphatic, ICBC

Senior Rates: 5% discount

Initial visit/First Treatment -60 minutes - $130.

Initial visit/ First Treatment- 75 minutes -$162.

Return Visit - 60 Minutes - $130.

Return Visit - 75 minutes - $162.

Return Visit 45 Minutes - $100.

Return Visit 30 Minutes - $80.

Pricing does not include GST.

Payment

• E-transfer

• Cash

• Debit

• Visa, Mastercard

• Direct Billing to some Extended Plans*

• No billing to ICBC or WorkSafe BC

• Patients are responsible for the FULL cost of the appointment if their extended benefits deny any payment and for any late cancellation/missed appointment fees.

*Every patient will be issued a receipt that can be submitted to extended health-care benefits for reimbursement or used towards income-tax deductions.

COMMUNITY Sliding Scale:

For patients who may be currently experiencing a time of financial difficulty or significant challenge, we encourage you to reach out to us directly so that we can discuss the possibility of a sliding scale being made available to help you access the necessary treatment and care you deserve. Your health and well-being are our top priorities, and we want to ensure that financial barriers do not prevent you from receiving the support you need.

CONTACT HERE

Payment is required at the time of your appointment. A receipt will be emailed to you at the time of payment and can be submitted to your insurer.

Direct billing is available on Return/ Subsequent Visits only. (to allow time in between appointments confirm providers)

Telus eclaims participating insurers, SunLife and Pacific Blue Cross. Medavai Blue Cross VA coming soon.

Please update insurer information at the time of booking on the patient information profile in Jane online booking app before the first appointment.

ICBC appointments are provided by Allison.

Please note that direct billing is NOT offered for ICBC at this time.
Treatments are to be paid for by patients at the appointment time and a receipt is issued to the patient by email for submission to ICBC for reimbursement.

Active ICBC claims are pre-approved for treatments for the first 12 weeks from the initial date of the motor vehicle accident.

Patients seeking treatment with an active ICBC claim are pre-approved for 12 Massage Therapy treatments for 12 weeks from the date of the motor vehicle accident.
Please select “ICBC Initial Appointment” for your first appointment and “ICBC Subsequent Visit” for any follow up appointments.

Missed Appointments/ Cancellation fees

We appreciate your understanding that cancellation fees are a necessary part of our business operations. We understand they can be challenging to comprehend and at times, frustrating.

As a measure of respect for your therapist and other clients, we require a minimum of 24 hours notice for any cancellations or appointment changes.

Failure to provide this notice will result in a cancellation fee equivalent to 50% to 100% of the appointment rate. Please note that appointments booked within 24 hours of the scheduled time will also be subject to the full cancellation fee.

Cancellation fees charged are based on the amount of notice given and are subject to change.

No-shows missed appointments and cancellations within 4 hours of the scheduled appointment are charged 100% of the fee for the scheduled appointment.

As a small business catering to one patient at a time, our operating costs and the therapist's income depend on the scheduled treatments.

Simply put, when appointments are missed or cancelled on short notice the therapist goes unpaid for that period and it does not leave enough time to fill the appointment.

We sincerely thank you for your understanding and cooperation.

Illness Consideration - In light of maintaining the health and safety of everyone, please cancel your appointment if you are feeling unwell. We understand that illnesses are unpredictable and may occur suddenly.

Therefore, we have implemented a special policy for illness-related cancellations.

If concerns of a communicable disease, there will not be fees with last-minute cancellations for the active illness/winter season to ensure patient and therapist safety.

Late Arrivals

The full appointment fee is charged, and treatment is for the remaining time. 

If no arrival or communication 15 minutes after the start time; the appointment is considered a” No Show” and cancellation fees apply for the full treatment. The appointment is cancelled.

Payments: We accept Cash, VISA, MasterCard or Etransfer.  

Working together, your medical record/chart will stay current and confidential at each and every treatment, according to the CCHPBC Bylaws.

Assessments always include discussing the reason for your current visit, and if anything is new or different in your health.

The paperwork completed for your first visit:

• Jane App online - a health history form,

• acknowledgment of the clinic policies 

• signed Consent to Treatment form
  (Consent to Treatment forms may need to be re-signed any time there is a change in risk, for example, updates to communicable disease protocols),

• any current communicable disease protocols (Jane online booking app)(questionnaires, waivers, etc).

Please ask if you have any question

Please cancel your appointment during cold/ flu/ respiratory virus season if you are feeling unwell.

A communicable disease screening survey must be completed before each appointment and will be sent by email through the Jane app online booking system 24 hrs before your appointment time.

Professional Obligations
RMTs in BC must follow the government-mandated regulatory body (CCHPBC) regulations including 
professional liability insurance, Bylaws, and Practice Environment Standards of Practice, as well as  
guides from WorkSafeBC and the Provincial Health Officer.

With concerns of communicable disease, there will not be fees with last-minute cancellations, to ensure patient and therapist safety.